Connecting people to resources on Search and YouTube
Before we can connect people to timely information and resources, we need to understand their intent when they turn to Search. Earlier this year, we shared our goal to automatically and more accurately detect personal crisis searches on Google Search, with the help of AI. This week, we’re rolling out this capability across the globe. This change enables us to better understand if someone is in crisis, then present them with reliable, actionable information. Over the coming months, we’ll work with partners to identify national suicide hotlines and make these resources accessible in dozens more languages.
Beyond the immediate needs related to mental health crises, people want information along their mental health journey no matter what it looks like — including content that can help them connect with others with similar experiences. To better support these needs, YouTube recently launched its Personal Stories feature, which surfaces content from creators who share personal experiences and stories about health topics, including anxiety, depression, post-traumatic stress disorder, addiction, bipolar disease, schizophrenia and obsessive-compulsive disorder. This feature is currently available in the U.S., with plans to expand it to more regions and to cover more health issues.